- ALTERNATIVE TO WPS OFFICE INSTALL
- ALTERNATIVE TO WPS OFFICE DRIVER
- ALTERNATIVE TO WPS OFFICE SOFTWARE
We're using the new 5470 line of mobile and AIO thin clients running 8.6_412 of ThinOS, but we have 5070's internally and I can confirm the same experience with those as well. If you are using BLAST as opposed PCoIP, it just reaffirms that this issue has something to do with the thin clients and/or ThinOS. There is no Zoom plugin for Dell for relaying your experience and validating the issues.
ALTERNATIVE TO WPS OFFICE INSTALL
As it is, you CANNOT install the Zoom plugin on the Dell ThinOS thin client as there is no version that supports Dell ThinOS. The host VM only needs the Zoom VDI client.
ALTERNATIVE TO WPS OFFICE SOFTWARE
In this time especially, we are having a lot of virtual meetings and if this really is a Dell problem, their device and software is not up to snuff!Įdit: Also, to the OP, the Zoom plugin has to be installed on the thin client and not the host.
ALTERNATIVE TO WPS OFFICE DRIVER
We're going to try to upgrade the NVIDIA driver to 11.2 later tonight to see if that helps at all, but we might be looking at purchasing some new thin clients that run Windows 10 IoT vs Dell's ThinOS so we can be running the latest and greatest Horizon client, plus proper Zoom plugin, and have some decent performance. We're properly redirecting the webcam and everything has been set up correctly, but it still runs pretty poorly. I mean, it works but it will randomly freeze the video of the entire session and users will need to power cycle their thin client or use the CTRL+ALT+DOWN combination to quickly disconnect and reconnect to get back into Zoom.
Whether using Zoom fat or Zoom VDI, Zoom performance is trash. We're utilizing NVIDIA vGPU 8.5 as well with Blast and H264 acceleration, but we have 2GB frame buffers per user and not 1GB. We're running Horizon 7.10.3 ESB but Windows 10 1809. We're running Dell Wyse 5070 Thin Clients with the latest 8.6.511 ThinOS (Can't run 9 as that's Citrix only). Just wanna chime in, we have the same experience as the OP. I know there are a lot of moving parts to this environment, but I am hoping someone else has run into this same or similar issue and can offer some suggestions!
Other than Zoom, the environment with the remote thin clients and UAG's work great, but my boss considers this Zoom issue a "showstopper" and is hesitant to release this service to our users until this is resolved. VDI image has all the latest updates and agents, and all applications are local, no AppStacks involved. Connection servers on the internal network are also behind a F5 load balancer. UAG's are behind the corporate firewall and F5 load balancers, and the only ports open for remote connectivity are 4 (PCoIP).
Made some typical optimizations and other registry changes to the VDI image to for situations where high latency could be an issue, but that has not made a difference. I understand that it should be better over the VPN because of dedicated resources vs. However, if I connect to our corporate network using a laptop with a traditional VPN, and use the Horizon Client to connect to the same pool, Zoom works MUCH better in VDI. VDI resources are not an issue, CPU/RAM/GPU are all under 50% utilized with Zoom running. Audio and video is choppy and frequently freezes up. If I log in remotely using a thin client, authenticate through the UAG's, get assigned a desktop and fire up Zoom, the experience is horrible, and basically unusable. We are using VDI with PCoIP in our environment. Looking for some assistance on using Zoom in our VDI environment, mostly for users logging in remotely using Dell thin clients (and UAG's for authentication).
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